Help & policies

We strive to provide the best customer service we possibly can. If you have any questions or concerns that are not answered in the policies below, please contact us at hello@constellationco.com or by phone: 206-453-4415.

How To…

Create A Customer Account

Creating an account allows you to securely save payment methods, update your shipping addresses, save shopping carts for later, see tracking and order information, and makes your checkout experience faster and easier! You can create an account when you’re placing an order at checkout, or by clicking the sign in link in the top navigation of our site.

Change Your Password

We can’t change your password for you, but after clicking the sign in link, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.

Unfortunately, it isn't possible to change the email address associated with your account at this time. You can create a new account using your updated email address.

Track Your Order

You should receive an email when the order ships that includes your tracking number. If you have created a customer account, you can log in to your account to view the shipping information for your order. If all else fails, email us and we can send you your tracking information.

Cancel Card Club Subscription

You can log into your customer account and cancel your ongoing Card Club subscription at any time. Or if you’d rather, you can email us at hello@constellationco.com and we’ll take care of your cancellation for you. Please note: shipments go out on the 15th of each month. Please handle your cancellation before the 15th.

We unfortunately cannot pause a subscription. If you’d like to take a break, you can cancel your subscription and purchase the subscription again in the future.

Update your address for card club shipments

If you’ve created a customer account for our website, you can sign in and change your saved address. If you’re an O.G. Card Club person and don’t have a customer account yet, email us and we’ll update your address in our system.

Unsubscribe from emails

All emails with order information are sent via an automated system. All marketing emails arrive with an unsubscribe link at the very bottom.

Returns

We unfortunately cannot accept returns or exchanges on items purchased from our website, unless the items have arrived damaged. Please contact us via email (hello@constellationco.com) within 7 days, and we will work with you to exchange the damaged items.

Privacy Policy

INFORMATION GATHERING

We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.

INFORMATION USAGE

The information you provide us may be used in any of the following ways:
Personalize your experience
Improve our website
Process a transaction
Provide you with order status
Send Constellation & Co. promotional messages.

Note: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each message.

The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.

INFORMATION PROTECTION

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

FRAUD PREVENTION

If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive to contacting you by phone or email to verify your payment and shipping information.

COOKIES

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

THIRD PARTIES

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and so long as they agree to comply with our policies. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.

THIRD PARTY LINKS

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

COPPA COMPLIANCE

In compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

GDPR COMPLIANCE

In compliance with the requirements of GDPR (General Data Protection Regulation), we allow customers to:
Manage their personal data
Request we cease processing their personal data
Request access to any of their personal data for whatever use they see fit
Request we remove their personal data entirely

PRIVACY POLICY

This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. We reserve the right to change these policies at anytime. Please contact us if you have any questions about the above information.